- Handwash with a mild detergent in cold water only
- Hang dry in the shade
- Do not tumble dry, dry clean, iron or use bleach
- Do not leave rolled up wet or wring out
- Avoid contact with rough surfaces as it can cause pulling of the fabric
Gurly By NM does not take back wash or worn items.
We are not responsible for the misuse of the articles or for their incorrect washing, namely:
- Do not use washer, dryer or dry cleaning
- Do not use bleach
- Don’t soak
- Do not use iron
- Do not use aggressive detergents;
- Do not place items in contact with rough or rough surfaces
Please follow care instructions to keep your lingerie in the best condition. If you need further help please email us: info@gurlybynm.com
All orders will ship within 1-2 business days of ordering, depending on payment method verification. With rare exceptions outside the GURLY BY NM store, all orders completed and paid for by Credit Card, PayPal, ATM or MBWAY, will be shipped on the same day, provided that payment has been made by 3:00 pm on a business day. Orders paid after this time will be shipped the next business day.
If we have any questions regarding the order (delivery address, payment confirmation, products out of stock, etc.), we will contact the customer through our Customer Service. We will wait for a response for three business days. The order will not be shipped until we get a response to our message. If we do not receive any response within this time period, we will cancel the order and refund the customer.
Delivery
Once the order has been shipped, the customer will receive a confirmation email with the respective invoice, the assigned shipping number and a link so that the order can be tracked on the carrier's website.
Attempting to track the order online upon receipt of the shipment confirmation email may not return any results. In fact, shipping information may take up to 24 hours after receiving the shipment confirmation to be updated on the carrier's website.
Orders are delivered from Monday to Friday, with the exception of local or national holidays, to the address specified by the customer when placing the order.
The customer can receive the order wherever he wants (except in PO boxes), from Monday to Friday. To do this, simply provide us with the address where you will be present between 9 am and 7 pm. A delivery attempt will be made by a courier of the chosen carrier at the address indicated by the customer.
WARNING: It is not possible to choose a specific delivery time, as it will be conditioned by the route defined by the carrier for the courier on the day of delivery.
Providing an incorrect or incomplete delivery address may lead to its return to the GURLY BY NM store, resulting in additional costs for the customer, so we recommend that the customer always make sure that the delivery address indicated when registering the order is effectively correct and complete. Once the order has been processed, it is not possible to change the delivery address or the billing data you have indicated.
In case of absence, a notification will be left for the recipient to pick up the order at the post office in his area of residence. The deadline for collecting the order is 3 working days from the date of attempted delivery. In order to collect it, the recipient must present the notification left by the courier, as well as his identity card or citizen's card. If the recipient cannot collect the order in person, it may be collected by third parties, provided that the notification is signed in accordance with your identity card or citizen card and a copy of this identification document is attached. If the order is not picked up within 3 working days, it will be returned to us.
If the delivery address indicated by the customer is incorrect or incomplete, the carrier's courier will not be able to leave you a notification, so the order will immediately be returned to the GURLY BY NM Store.
Continental Portugal
Ground service delivery in 24h/48h from €4.92.
Final calculation made at checkout. Free shipping on orders over €100.
Portugal – Azores and Madeira
Service by Air with delivery in 24h/48h from €20.59.
Final calculation made at checkout.
Spain
Land service delivery in 24h/48h from €5.61.
Final calculation made at checkout.
France
Ground service delivery in 2/3 days from €12.18.
Final calculation made at checkout.
uk, italy, belgium, netherlands, luxembourg, germany
Ground service delivery in 2/3 days from €12.70.
Final calculation made at checkout.
Rest of the world
Available countries and final calculation made at checkout.
WARNING: Delivery times are indicative and, therefore, are only considered valid when there are no physical or structural impediments (example: incorrect addresses or force majeure setbacks, such as strikes, missed connections, bad weather, etc.).