FAQ's
All orders will ship within 1-2 business days of ordering depending on payment method verification. With rare exceptions outside the GURLY BY NM store, all orders completed and paid for by Credit Card, PayPal, Multibanco or MBWAY, will be shipped on the same day, provided that payment has been made by 3:00 pm on a working day. Orders paid after this time will be shipped the following business day.
If we have any questions related to the order (delivery address, payment confirmation, products out of stock, etc.), we will contact the customer through our Customer Support. We will wait for a response for three business days. The order will not be shipped until we get a response to our message. If we do not receive any response within this period of time, we will cancel the order and refund the customer.
Delivery
Once the order has been shipped, the customer will receive a confirmation email with the respective invoice, the assigned shipping number and a link so that he can track the order on the carrier's website.
Attempting to track the order online upon receipt of the shipment confirmation email may not return any results. In fact, shipping information can take up to 24 hours after receipt of the shipping confirmation to be updated on the carrier's website.
Orders are delivered from Monday to Friday, with the exception of local or national holidays, at the address indicated by the customer when placing the order.
The customer will be able to receive the order wherever he wants (except in PO Boxes), from Monday to Friday. To do this, simply provide us with the address where you will be present between 9am and 7pm. A delivery attempt will be made by a courier from the carrier chosen at the address indicated by the customer.
NOTICE: It is not possible to choose a specific delivery time, as it will be conditioned by the route defined by the carrier for the courier on the day of delivery.
Providing an incorrect or incomplete delivery address may lead to its return to the GURLY BY NM store, causing additional costs for the customer, so we recommend that the customer always make sure that the delivery address indicated when registering the order is actually correct and complete. Once the order has been processed, it is not possible to change the delivery address or the billing data you indicated.
In case of absence, a notification will be left for the recipient to pick up the order at the post office in their area of residence. The deadline for picking up the order is 3 working days from the date of the delivery attempt. In order to collect it, the recipient must present the notification left by the courier, as well as his identity card or citizen card. If the recipient is unable to pick up the order personally, it may be picked up by a third party, provided that the notification is signed in accordance with their identity card or citizen card and a copy of this identification document is attached. If the order is not picked up within 3 working days, it will be returned to us.
If the delivery address indicated by the customer is incorrect or incomplete, the carrier's courier will not be able to leave you a notification, so the order will immediately be returned to the GURLY BY NM Store.
Continental Portugal
Land service delivery in 24h/48h from €4.92.
Final calculation made at checkout. Free shipping on orders over €100.
Portugal – Azores and Madeira
Service via Air with delivery in 24h/48h from €20.59.
Final calculation made at checkout.
Spain
Land service delivery in 24h/48h from €5.61.
Final calculation made at checkout.
France
Land service delivery in 2/3 days from €12.18.
Final calculation made at checkout.
UK, Italy, Belgium, Netherlands, Luxembourg, Germany
Land service delivery in 2/3 days from €12.70.
Final calculation made at checkout.
Rest of the world
Available countries and final calculation done at checkout.
NOTICE: Delivery times are indicative and, therefore, are only considered valid when there are no physical or structural impediments (example: incorrect addresses or force majeure setbacks, such as strikes, missed connections, bad weather, etc.).
GURLY accepts the following payment methods: Paypal, Credit Card, Apple Pay, Google Pay, Mbway, Multibanco, Bank Transfer.
Once your order has been placed, you will receive a confirmation email. If you do not receive it, contact our customer service via email: info@gurlybynm.com
No.
When choosing the size we recommend that you consult the SIZE GUIDE, which is present in each product, as well as any notes that may be in the product details.
If you still have questions, please do not hesitate to contact our customer support team: info@gurlybynm.com
We will be very happy to be able to help.
At checkout, enter the discount code in the "coupon" field and click on "Apply coupon". The discount amount will be subtracted from the checkout total right away.
No. Bikinis are always sold as two pieces, so they cannot be sold separately.
Yes. You can purchase through this link.
Just insert the code received in the shopping cart. If you have any questions, you can contact our customer service via this email: info@gurlybynm.com
Yes. Contact us as soon as you place your order via this email: info@gurlybynm.com
No.
Yes, as long as this request is made before the order is shipped - immediately send an email to: info@gurlybynm.com
If the order has already been sent, you will have to place a new order.
Yes. Through your shopping cart, you can eliminate the items you don't want, before completing the order.
Once the order is finalized, we cannot make any changes.
However, you can request the cancellation of your order so that you can place a new one with the necessary changes, just contact us via this email: info@gurlybynm.com, as soon as possible and make sure you include the order number in this order. We'll do our best to help you cancel before shipping.
However, we process orders quickly and once your order is shipped, we will not be able to cancel it at that time.
Exclusively online, on our website: www.gurlybynm.com
When you confirm the order, you will receive an email with the confirmation and order reference.
If you do not receive this email in your inbox, please check the other boxes: social, spam and promotions.
Depending on the email settings, your order may end up there. If you still cannot find the email, please contact us via this email: info@gurlybynm.com
Yes.
If you mistakenly receive an item that you did not order or that is defective, please contact us via this email: info@gurlybynm.com, so that we can resolve the issue as quickly as possible.
As soon as the order is shipped, you will receive an email or SMS with the tracking code to the email address with which the order was placed (if you cannot find it, confirm that the email is not in the SPAM box).
To find out if a product is in stock, access the item's page. To know the availability of a size, just check the available sizes. If it is not possible to select one of the sizes, it means that it is no longer available.
All our products are limited edition, once sold out they will not be restocked. However, in the event of an exchange or return, the item that was previously out of stock may become available online again. It's a matter of paying attention to the site.
Gurly, as well as the carrier, work daily to meet delivery deadlines, however, sometimes orders may be delayed due to external factors. Thank you for understanding. For more information, please contact our customer support team: info@gurlybynm.com
You can track your order as soon as we make the shipment, with the tracking number that we will send you by email or sms, with which you registered. If our carrier has not been able to deliver your order, you should receive a notification for a new delivery with more information. If it is a shipment outside our country, there may be a delay at customs, if you need any help to clear the order, just send an email to: info@gurlybynm.com so that we can try to solve the problem as soon as possible.
If you have mistakenly received an item that you did not order, please contact our customer service by email: info@gurlybynm.com
No, you can only receive it at a single address, per order.
If your order is lost in transit, please email us immediately at info@gurlybynm.com, we will file a claim and do what we can to resolve the issue as quickly as possible.
*Note: If a package was delivered to the correct delivery address provided at checkout, we cannot be held responsible for these lost or stolen packages.
If for any reason your package is refused customs or you do not wish to clear the order, we cannot refund the original shipping costs and/or any taxes and fees incurred.
All orders will ship within 1-2 business days of ordering depending on payment method verification. Once your order has been shipped, we will send you an email to let you know that your order has been dispatched. Shipping times may vary, but we work hard to get all orders shipped as quickly as possible. Note that we do not process or ship on weekends or holidays.
No. Once the shipment has been made, it will not be possible to refund the shipping value. We will only refund the amount you paid for the product.
1. Choose the item you intend to buy
2. Select the size (subject to existing stock). To help, you can consult the size guide available on each product page.
3. Click on the “ADD” button to add the chosen model to the shopping cart.
4. If you want to buy more models, you can continue shopping. To check what's in your shopping cart, just select the icon in the top right corner of your screen.
5. When you complete your purchase, just fill in the required fields and proceed with payment.
6. Shipping is done through NACEX and has associated costs, which you can check at the SHIPPING point.
7. After successful payment, you will receive an email confirming your order (confirm the SPAM if you have not received it)
8. As soon as your order leaves our premises, you will receive an email or sms with the tracking number of the order, where you can check the status of your order.
If you have any questions, please send us an email to: hello@gurlynynm.com
- Wash by hand, use cold running water in order to remove all salt or chlorine residues;
- Use neutral soap;
- Squeeze gently, without twisting;
- We advise you to be careful when using the items in pools with a high percentage of chlorine. Lycra exposed to large amounts of chlorine can change color.
We are not responsible for the misuse of the articles or for the incorrect washing of the same, namely:
- Do not use washing machine, dryer or dry cleaning
- Do not use bleach
- Do not soak
- Never iron
- Do not use aggressive detergents;
- Do not place the articles in contact with rough or rough surfaces
- Do not leave the piece in contact with solvents, cosmetics, sunscreens and other chemical products
- Do not leave the wet parts in plastic bags, nor leave them in water for prolonged periods.