Faq´s

All orders will be shipped within 1-2 business days of ordering depending on product availability and payment verification. Apart from rare exceptions over which GURLY BY NM online store has no control , all orders placed and paid for via Credit Card, PayPal, ATM (Multibanco or Mbway) will be shipped on the same day, as long as the payment is completed before 15:00 pm on a working day. Orders paid for at a later time will be shipped on the next working day.

Should any concerns arise regarding the order (delivery address, payment confirmation/verification, out-of-stock products, etc.), we will contact the client by Costumer Support. We will wait for an answer from the client for 3 (three) working days. The order will not be shipped until we receive an answer to our message. If no answer is received within the indicated time period, the order will be cancelled, and its payment reimbursed to the client.

Delivery
Once the order is shipped, the client will receive a confirmation email with the invoice, a tracking number and a link that allows tracking of the order on the website of the transport service provider.

It is possible that, at the immediate time of shipping confirmation when the tracking number is sent to the client, attempting to track the order online does not yet provide any results. It may take up to 24 hours after receiving the shipping confirmation e-mail for any tracking updates to become available on the website of the transport service provider.

Orders are delivered from Monday to Friday, except for national or local holidays, at the address provided by the client when placing the order.

The client may receive the order at whatever address he/she prefers (except for PO Boxes). All that needs to be done is to provide us with the address where he/she will be at between 9:00 and 7:00. The chosen transport service will attempt to deliver the order at the address indicated by the client.

Portugal Main Land
Terrestrial delivery in 24h/48h from 4.92€.Final calculation made on the checkout.

Free shipping on orders above 100€.

Portugal – Azores e Madeira
Aereal delivery in 24h/48h from 20.59€.Final calculation made on the checkout.

Spain
Terrestrial delivery in 24h/48h from 5.61€.

Final calculation made on the checkout.

France
Terrestrial delivery in 2/3 days from 12.18€.Final calculation made on the checkout.

UK, Italy, Belgium, Netherlands, Luxemburg, Germany
Terrestrial delivery in 2/3 dias from 15.06€. Final calculation made on the checkout.

Rest of the World
Available countries and prices on the checkout.

WARNING: The client cannot choose a specific delivery time; deliveries are determined by the routes planned by the transport service on the respective delivery date.

Providing an incorrect or incomplete address may lead to the parcel being returned to GURLY BY NM online store, leading to extra costs that will be charged to the client. Hence we recommend the client to always make sure that the delivery address he/she provides when placing the order is complete and accurate. Once the order is processed it is no longer possible to change the delivery address nor the billing details.

We accept Visa, MasterCard, Direct Bank Transfer, Apple Pay, Google Pay,  Paypal , MB Way, Multibanco.

Once you have placed your order you will receive a confirmation email. If you haven’t received please contact our customer service via email: info@gurlybynm.com

No.

Click on the size guide in every product page to find out the measurements of each garment type to determine your correct size. However, if you have any questions about a specific styles measurements you can always contact us and we will be more than happy to help you find your perfect size. 

You can email us at info@gurlybynm.com , with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.

In the checkout, enter the discount code in the "coupon" field and press "Apply coupon". The discount amount will be subtracted from the total right away.

No. You can’t. We only sell our swimwear with both pieces ( top and bottom) of the same style and size.

Yes, you can purchase a gift card online here

Simply enter the code you received in the shopping cart. If you have any questions, you can contact our customer service department at this email address: info@gurlybynm.com

Yes. We do! Contact us as soon as you place your oder, at : info@gurlybynm.com

No you can’t.

It’s possible, as long as this request is made before the order is sent- Send us immediately an email to : info@gurlybynm.com

Yes. Through your shopping cart, you can delete the items you do not want, before completing your order.

Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need.

To request to cancel your order and place a new one- please contact us at info@gurlybynm.com as soon as possible and make sure to include your order number in this request. We will do the best we can to help you cancel before it ships, however we process orders fast, and once your order ships we can not cancel it at that time.

Exclusively online, on www.gurlybynm.com

The moment you confirm your order, you’ll receive an email with the order number. If you do not receive that email in your inbox, please check on your spam, your order confirmation can be there. If you still can’t find the email, please contact us at : info@gurlybynm.com

We ship worldwide.

Please contact us on info@gurlybynm.com and we will resolve this as quickly as possible.

As soon as your order leaves our warehouse, you will receive a message on your email address or  on your phone number  which you registered the purchase, with the tracking number.  

You can always follow the order.

If you didn’t received please check your spam.

To find out if a product is in stock, go to the article page. If it’s not marked as “sold out” it means it is still available. To find out the availability of a size, just click on the “ sizes” menu, if it’s not possible to select any of the sizes, it means that it is no longer available.

No! Once is sold out it won’t be restocked. However, there is a possibility of a product exchange from another costumer. In this case the article that was previously sold out, becomes available online. So we advise you to keep an eye on our online store.

Gurly, like the carrier, works daily to meet delivery deadlines, however, sometimes orders can be delayed due to external factors. Thank you for understanding. For more information please contact our customer support team: info@gurlybynm.com

You can track your order as soon as we send it, with the tracking number that we will send you by email or sms, with which you registered. If our carrier has not been able to deliver your order, you should receive a notification for a new delivery with more information. If it is a shipment outside our country, there may be a delay in customs, if you need any help to clear the order, just send an email to: info@gurlybynm.com so that we can try to solve the problem as soon as possible.

You can track your order with the tracking number we email you upon shipment. If your carrier was unable to deliver your parcel, you should receive a delivery note with further instructions – Alternatively, there may be a delay with customs. If you need help with your shipment status, please email us on:  info@gurlybynm.com so we can try and resolve the issue as quickly as possible.

Unfortunately, you may only ship to one address per order.

If your package gets lost in transit, please send us an email right away at info@gurlybynm.com, we will file a claim and do what we can to take care of it as quickly as possible. *Please note: If a package has been delivered to the correct shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.

If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.

All orders will be shipped within 1-2 business days of ordering pending product availability and payment verification. Once your order has been shipped we will email you to let you know your order has been sent. Shipping times may vary, but we work hard to get all orders out as quickly as possible. Please note we do not process or ship on weekends or bank holidays.

No, as the shipping was made, we are not able to refund the shipping costs.  We only refund the value that you paid for the products.

1. choose the item you intend to buy 2. Select the size (subject to existing stock). To help you, you can consult the size guide available on each product page. 3. Click the "ADD" button to add the chosen model to your shopping cart. 4. If you want to buy more models, you can continue shopping. To check what you have in your shopping cart, just select the icon in the upper right corner of your screen. 5. When you are done shopping, simply fill in the required fields and proceed with payment. 6. Shipping is done through DPD or UPS and has associated costs, which you can check under SHIPPING. 7. After successful payment, you will receive an e-mail confirming your order (confirm SPAM if you haven't received it)  8. As soon as your order leaves our facilities, you will receive an e-mail or sms with the tracking number of the order, where you can check the status of your order. If you have any questions you can send us an e-mail to: hello@gurlynynm.com

- Lavar à mão, utilizar água fria corrente de forma a retirar todos os resíduos de sal ou cloro;
- Usar sabão neutro;
- Espremer suavemente, sem torcer;
- Aconselhamos a ter atenção ao usar os artigos em piscinas com grande percentagem de cloro. A lycra exposta a grandes quantidades de cloro pode alterar a cor.

Não nos responsabilizamos pelo mau uso dos artigos nem pela incorrecta lavagem dos mesmos, nomeadamente:

- Não utilizar máquina de lavar, secar ou lavagem a seco
- Não usar lixívia
- Não deixar de molho
- Nunca passar a ferro
- Não utilizar detergentes agressivos;
- Não colocar os artigos em contacto com superfícies ásperas ou rugosa
- Não deixar a peça em contacto com solventes, cosméticos, protectores solares e outros produtos químicos
- Não deixar as peças molhadas dentro de sacos de plástico, nem deixar dentro de água por períodos prolongados.