Exchanges & Returns
1.1. Princess Crown Unipessoal Lda. (hereinafter called Princess Crown) is a company whose activity consists exclusively of retailing adult clothing in specialized stores.
Our company uses the GURLY BY NM brand, which is the reference brand used in the sale of our items in our online store.
1.2. To access our online store and start the purchase or order process, simply access our website www.gurlybynm.com, owned by Princess Crown.
1.3. Princess Crown will do everything possible to ensure that the information does not contain information errors, which, once detected, will be immediately corrected.
2.1. All services are available in our online store through the website www.gurlybynm.com, where all items marketed and of our brand are available and allows the Customer to order all products disclosed therein, under the terms and conditions described herein.
2.2. The order of items must be made by Customers aged 18 (eighteen) years or older. The data provided and made available by the Customer enjoy full legal effect, the Customer being entirely responsible for all electronic purchases made, being inhibited from claiming lack of recognition or validation of documentation for the completion of the order/sale, or lack of knowledge of the terms and conditions applicable.
2.3. If you purchase an item with a defect or characteristics that differ from those presented and promoted online, you are entitled to terminate the purchase contract, under the legally applicable terms and under the conditions defined in this exchanges and returns policy.
2.4. Princess Crown will do everything possible to ship all the ordered items, although it is possible that, due to human errors or completely beyond the will of Princess Crown, it may not be possible to deliver the ordered items within the indicated period. If any item is not available after placing the order, you will be notified by email or by telephone. At that moment, you will be presented with the possibility of canceling the order with the respective refund, if you have already made the respective payment.
3.1. The prices applicable to each item are duly identified in each of the items advertised in our online store.
3.2. The stages of promotions, discounts or any sales will also be identified in our online store, on the website www.gurlybynm.com.
3.4. All information about prices, products, specifications, campaigns, promotions may be changed at any time by GURLY BY NM.
4.1. The Customer may cancel his order by requesting it to Princess Crown, by telephone or via the email address firstname.lastname@example.org, referring to his order number, tax number and delivery address, or else through your customer area in the orders tab.
4.2. Cancellation requests for any order may be accepted, as long as the order has not been processed. After processing, Princess Crown will deliver the product, but the Customer will have the option of not accepting it upon delivery.
4.3. Princess Crown reserves the right not to process any order, when and if there is any inconsistency or inaccuracy in the personal data provided by the Customer, or observe any misconduct on the part of the Customer.
4.4. Princess Crown reserves the right not to process any order, if there are errors in values and/or characteristics of the products, when these result from technical problems to which it is totally unrelated.
5.1. The resolution operated by the Customer can be distinguished in any of the following ways: exchange or return with refund. An order is not established for activating each of the solutions, the Customer may choose one, as long as it is possible and reasonable. Whatever the solution, you will not be charged any type of transport, labor, material, or other costs. Any chargeable expenses are provided for in this exchanges and returns policy.
5.2. The Customer may exercise his right of withdrawal (return), without being required to pay any compensation, within 14 (fourteen) days after receiving the order at the chosen address.
5.3. To exercise this same right, the Customer must indicate all his identification data and the item he intends to return. The communication may be made through our website, by telephone, by email, or by any other suitable means that can be proved within the period indicated herein.
5.4. For the exchange or return of any product, it is mandatory that the article is in its perfect condition, without having been used, washed, or that it has odors, in the same way as it was sold and accompanied by the respective invoice, labels, hygienic protection, cups and purse. The package must be returned complete, as it was delivered and accompanied by all the documentation received.
5.5. There are no exchanges/returns of articles that have been altered, washed, used, or in any way damaged by misuse.
5.6. The item and respective invoice must be sent to the following address:
Rua Serpa Pinto nº32 R/C , 7520-241 Sines, Portugal
5.7. Upon receipt of the return and subsequent verification that it complies with all the requirements mentioned above, the amount corresponding to the amount paid for the item (not postage) will be due to the Customer. If you have used any discount/promotion, this amount will not be refunded, only the amount actually paid will be refunded.
5.8. The method of refunding the amount depends on the type of payment made in the respective order. In the case of payments by credit card and PayPal, these will be credited to the respective accounts. In other cases, when NIB information is provided, the refund is made to the indicated bank account.
5.9 The refund can be made within seven days, provided that it is ensured and the procedures set out in the exchanges and returns policy are complied with.
5.10. In the absence of any component of the item or if it is not in the proper conditions for its return, there will be no refund of the price or postage, and the product will be sent back to the initial shipping address.
5.11. We do not exchange products for SALES/PROMOTIONS.
6.1. In the event of a manufacturing defect, that is, when defects are detected in the articles that result from poor manufacturing thereof, the Customer must return the article, together with a copy of the sales invoice, within a maximum period of 30 (thirty) days, from the invoice date, to the following address:
Rua Serpa Pinto nº32 R/C , 7520-241 Sines, Portugal
6.2. Shipping costs for returning the item, under the conditions described above, are the responsibility of GURLY BY NM. If the Customer chooses another shipping method, the shipping costs will be their sole responsibility.
6.3. In the absence of any of the elements referred to in the previous number, or if the article is not in perfect conditions of conservation/hygiene, there will be no room for any exchange, and the product will be sent back to the Customer.
7.1. The terms and conditions set out in this document are binding on the contractual relationship between Princess Crown and the Customer, on access, registration and use of the website and on all conditions for providing the service and processing orders.
7.2. The processing of any and all orders, exchanges, returns, refunds are fully governed by the terms and conditions set out in this policy.
In the event of a dispute, Princess Crown and the Customer may resort to the National Center for Information and Arbitration of Conflicts, located in Lisbon or to the Judicial Court of the District of Lisbon, with express waiver of any other.